You guys are great!
I ruined the trays that came with my kit. I guess I'm just not the artistic type. Your consultant sent me a coupon for a free replacement set and then sat with me on the phone while I made them at home. Are you kidding??? Who does that anymore? His name was Tom so please tell him I said Thank You. Reply: Dora, this is Tom. I remember that afternoon and I really appreciate your patience with the difficult process. You're right, it does take a little artistic ability to get them to come out just right but I'm glad you got it. Tell your friends about us, please. Tom Loesch III, VP of QC Reply: Reply: You have to be joking! The same guy I talked with answered me here? You guys should write a customer service book or something! Reply: Reply: Reply: You are too kind but yes, our staff is a close-knit group so we really enjoy feedback like this. Have a good day, Dora. Tom Loesch III, VP of QC